Frequently Asked Questions.

Shipping

We offer shipping within Sweden and internationally.

  • Shipping cost: Calculated at checkout

  • Free shipping: On orders over 700 SEK

Shipping times may vary depending on your location. Below is a general guide to our estimated delivery times:

United States: Approximately 5 business days
United Kingdom: Approximately 7 business days
Europe: Between 2–8 business days, depending on the specific country
Australia: Between 5-10 business days

Please note that these are estimated delivery times and can be affected by factors such as customs processing, holidays, or local delivery delays.

All orders are shipped with tracking. You will receive a confirmation email once your order has been dispatched.

Returns & Right of Withdrawal

You have the right to return your order within 14 days of receiving your item.

To be eligible for a return:

  • The item must be unused

  • The item must be in original condition

  • Original packaging must be included

How to Return

  1. Contact us at [email protected] with your order number

  2. You will receive return instructions

  3. Send the item back within 14 days

Return shipping costs are the responsibility of the customer.

Refunds

Once we have received and approved your return, a refund will be issued within 5-10 business days using the original payment method.

Claims

If your item is damaged or faulty, please contact us as soon as possible at [email protected] with photos and a description of the issue.

Have Other Questions or Concerns? We're Here to Help!

For specific concerns, complaints, or issues with your order, our customer support team is ready to help. You can reach us via: [email protected]

We aim to respond promptly and resolve any issues as efficiently as possible. Your feedback helps us improve and ensures that we continue to deliver the best possible experience for all our customers.

Thank you for choosing Miiya – we’re here for you every step of the way!