Frequently Asked Questions.
Miiya Jewelry
Where does Miiya Jewelry ship to?
Miiya Jewelry ships products worldwide.
Miiya Jewelry Return Policy
At Miiya, each piece of jewelry is crafted with great care and attention to detail. As a small brand working with international shipping and delicate materials, we’re unable to accept returns on jewelry purchases – except in the rare case that your piece arrives damaged during shipping.
Due to customs fees and international shipping costs, offering returns would significantly impact our small business. We hope you understand that this allows us to keep offering high-quality, ethically made jewelry at fair prices.
That said, your happiness means the world to us. If something isn’t right with your order, or if your jewelry has been damaged during transport, please contact our customer support team within 7 days of receiving your order – and we’ll do everything we can to make it right.
Thank you for supporting small, slow-made design and conscious craftsmanship.
Our Logistics and Delivery Partner for Miiya Jewelry
At Miiya, we take pride in ensuring that your orders are handled with care and delivered efficiently. To achieve this, we have partnered with NextSmartShip, a trusted global fulfillment provider specializing in seamless logistics and delivery solutions.
NextSmartShip manages the storage, packaging, and shipping of our jewelry products, allowing us to reach customers worldwide with speed and reliability. Their advanced logistics network and commitment to quality service ensure that your jewelry orders arrive safely and on time.
By collaborating with NextSmartShip, we can focus on designing and creating beautiful jewelry while they handle the logistics expertise.
For more information about NextSmartShip, visit their website: nextsmartship.com
When do I receive my order?
Shipping times may vary depending on your location. Below is a general guide to our estimated delivery times:
United States: Approximately 5 business days
United Kingdom: Approximately 7 business days
Europe: Between 2–8 business days, depending on the specific country
Australia: Between 5-10 business days
Please note that these are estimated delivery times and can be affected by factors such as customs processing, holidays, or local delivery delays.
For more detailed shipping information or if you have concerns about your order, feel free to contact our customer support team. Thank you for your patience and understanding!
I still havn´t received my package?
Tracking by the carrier may have stalled. Delivery can take up to a month for international shipments to reach their destination. If tracking shows an initial scan by the carrier but then does not update for 30 days for international shipments, we can proceed with a lost-in-transit claim on your behalf.
While you can reship right away at any point, we need to wait until after the inactivity periods pass before we can consider the package lost and proceed with a claim.
If the order never gets any tracking update, we will follow our No Carrier Tracking Policy.
Action
To ensure a speedy resolution, please include the following in an email to info@miiya.se
- Tracking number
- Nature of Loss: Damage/Loss
- Communication confirming damage/non-delivery
- Invoice/proof of the value of merchandise (Please attach a screenshot is sufficient)
Solution
Once you send us the above information, we’ll contact the carriers for the reimbursement.
Note: We are not able to file claims for shipments marked “Delivered” with domestic tracking and shipments marked “Delivered to Destination Country: End of Tracking” with international tracking. NextSmartShip does not open investigations with carriers for items marked delivered.
I received the wrong items?
We apologize for the error. Our fulfillment team is only human and occasionally we do make mistakes. When these happen we want to make sure we correct them right away.
Action:
To ensure a speedy resolution, please include the following in an email to info@miiya.se
- Issue description
- Customer ID
- Order ID
- Request: Need to re-ship the order or not
Solution:
Once you send us the above information, we can copy the order to be reshipped to you at our expense.
Have Other Questions or Concerns? We're Here to Help!
At Miiya, your satisfaction is our priority, and we’re always here to assist you with any questions or concerns you may have.
For specific concerns, complaints, or issues with your order, our customer support team is ready to help. You can reach us via:
info@miiya.se
We aim to respond promptly and resolve any issues as efficiently as possible. Your feedback helps us improve and ensures that we continue to deliver the best possible experience for all our customers.
Thank you for choosing Miiya – we’re here for you every step of the way!