Frequently Asked Questions.
01. Miiya Skincare & Haircare
Are Miiya´s Skincare & Haircare products registered at CPNP and have PIF documentation?
Miiya skincare and haircare serves as the responsible party for CPNP compliance in both the EU and UK regions, ensuring all products are pre-registered on CPNP and maintaining comprehensive Product Information Files (PIFs). This eliminates the complexities of CPNP registration for clients, granting hassle-free compliance while facilitating market access across the EU and UK, and ensuring consumer safety by meeting required standards.
Where does Miiya Skincare & Haircare ship to?
Miiya ships products to over 30 countries. We have a network of reliable shipping partners that allow us to deliver orders to customers in the EU, UK, and the USA.
When do I receive my order?
At Miiya, we strive to deliver your orders as quickly as possible. However, shipping times may vary depending on your location. Below is a general guide to our estimated delivery times:
United States: Approximately 5 business days
United Kingdom: Approximately 7 business days
Europe: Between 2–8 business days, depending on the specific country
Please note that these are estimated delivery times and can be affected by factors such as customs processing, holidays, or local delivery delays.
For more detailed shipping information or if you have concerns about your order, feel free to contact our customer support team. Thank you for your patience and understanding!
Can I return a Skincare or Haircare product?
At Miiya, your satisfaction and safety are our top priorities. To maintain the highest standards of hygiene and product integrity, we are unable to accept returns or exchanges for skincare and haircare products once they have been delivered to you.
This policy ensures that every product you receive is fresh, unopened, and safe to use. We cannot guarantee the same for items that have been returned, and we are committed to upholding the health and safety of all our customers.
We encourage you to carefully review product details and ingredient lists before making your purchase. If you have any questions or concerns about a product, feel free to contact our customer support team for assistance prior to completing your order.
Thank you for your understanding and for choosing Miiya for your skincare needs!
Return of damages goods
We can only accept returns for damaged or faulty items.
In such cases, please reach out to us at info@miiya.com and we will get back to you within 7 working days.
Shipping Availability for Skincare and Jewelry
At Miiya, we work with specialized logistics centers to ensure the safe and efficient delivery of our products. However, due to the location of these centers and the nature of our products, shipping availability may vary:
- Skincare Products: Currently, we can only ship skincare items to the United States, United Kingdom, and Europe. This limitation ensures that our products meet regulatory requirements and are delivered in optimal condition.
- Jewelry: Our jewelry items are available for shipping to a wider range of countries. If you’re unsure whether we can ship to your location, please check during checkout or contact our customer support team for confirmation.
We are continually working to expand our shipping options and bring Miiya products to more customers worldwide. Thank you for your understanding and support!
Where are the Skincare & Haircare products created?
We collaborate with a specialized facility in Riga, Europe, to ensure that our skincare products meet the highest quality standards. This facility is staffed with professional dermatologists and adheres strictly to European Union regulations, guaranteeing safety, efficacy, and excellence in every product. By working closely with their team, we maintain rigorous oversight of the entire production process, delivering skincare solutions that you can trust.
02. Miiya Jewelry
Our Logistics and Delivery Partner for Miiya Jewelry
At Miiya, we take pride in ensuring that your orders are handled with care and delivered efficiently. To achieve this, we have partnered with NextSmartShip, a trusted global fulfillment provider specializing in seamless logistics and delivery solutions.
NextSmartShip manages the storage, packaging, and shipping of our jewelry products, allowing us to reach customers worldwide with speed and reliability. Their advanced logistics network and commitment to quality service ensure that your jewelry orders arrive safely and on time.
By collaborating with NextSmartShip, we can focus on designing and creating beautiful jewelry while they handle the logistics expertise.
For more information about NextSmartShip, visit their website: nextsmartship.com
When do I receive my order?
Shipping times may vary depending on your location. Below is a general guide to our estimated delivery times:
United States: Approximately 5 business days
United Kingdom: Approximately 7 business days
Europe: Between 2–8 business days, depending on the specific country
Australia: Between 5-10 business days
Please note that these are estimated delivery times and can be affected by factors such as customs processing, holidays, or local delivery delays.
For more detailed shipping information or if you have concerns about your order, feel free to contact our customer support team. Thank you for your patience and understanding!
I still havn´t received my package?
Tracking by the carrier may have stalled. Delivery can take up to a month for international shipments to reach their destination. If tracking shows an initial scan by the carrier but then does not update for 30 days for international shipments, we can proceed with a lost-in-transit claim on your behalf.
While you can reship right away at any point, we need to wait until after the inactivity periods pass before we can consider the package lost and proceed with a claim.
If the order never gets any tracking update, we will follow our No Carrier Tracking Policy.
Action
To ensure a speedy resolution, please include the following in an email to miiya@info.se
- Tracking number
- Nature of Loss: Damage/Loss
- Communication confirming damage/non-delivery
- Invoice/proof of the value of merchandise (Please attach a screenshot is sufficient)
Solution
Once you send us the above information, we’ll contact the carriers for the reimbursement.
Note: We are not able to file claims for shipments marked “Delivered” with domestic tracking and shipments marked “Delivered to Destination Country: End of Tracking” with international tracking. NextSmartShip does not open investigations with carriers for items marked delivered.
I received the wrong items?
We apologize for the error. Our fulfillment team is only human and occasionally we do make mistakes. When these happen we want to make sure we correct them right away.
Action:
To ensure a speedy resolution, please include the following in an email to miiya@info.se
- Issue description
- Customer ID
- Order ID
- Request: Need to re-ship the order or not
Solution:
Once you send us the above information, we can copy the order to be reshipped to you at our expense.
03. Have Other Questions or Concerns? We're Here to Help!
At Miiya, your satisfaction is our priority, and we’re always here to assist you with any questions or concerns you may have.
For specific concerns, complaints, or issues with your order, our customer support team is ready to help. You can reach us via:
info@miiya.se
We aim to respond promptly and resolve any issues as efficiently as possible. Your feedback helps us improve and ensures that we continue to deliver the best possible experience for all our customers.
Thank you for choosing Miiya – we’re here for you every step of the way!